Unit Supervisor Team

US Team

We boss people around. And get paid for it.

Team Overview

The Unit Supervisor team directly oversees the Student Technology Consultant (STC) teams who are at the front lines of the Helpdesk and technical support program for students. Our goal is to ensure that the STCs meet our clients' technology needs in a timely and courteous manner by training, advising, and supporting the STCs. We also serve as liaisons between our staff and other teams through continual and effective communication and advocacy. In addition, we aid the STCs in their long-term professional and personal development, and collaborate with other career and lead staff to promote professional growth and development across the organization.

What We Do

Student Tech Consultant Support

Team Collaboration

Administration

Training & Development

Our primary function is to supervise teams of Student Tech Consultants (STCs) that are dedicated to providing excellent customer support to students. We make sure STCs are equipped with strong troubleshooting skills and coordinate team building activities to promote a friendly and collaborative workplace. USes work closely with other teams within the organization to make sure that information and support is delivered to our customers as effectively as possible. We take care of a lot of background work necessary to keep our tech support services running and our customers happy. This includes holding meetings, taking on special projects, and writing and updating documentation. US staff plan training activities for our STCs to make sure they can succeed at what they do. We develop and deliver an intensive, week-long training session for them to hone their skills and become sharp, computer-fixing machines.

Team Members

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Mason Holt

Lead Unit Supervisor

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Margarita Oreta

Unit Supervisor, University Village

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Alexa Frederick

Unit Supervisor, Unit 3

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Ruby Soto

Technical Unit Supervisor

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Hannah Lin

Unit Supervisor, Unit 2

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Zachary Yiu

Unit Supervisor, University Village

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Ikram Magzoub

Unit Supervisor