Network Engineering Assistant

This position provides an excellent learning opportunity for students who may be new to working within an IT setting. We provide extensive training for all new staff around technical concepts, troubleshooting strategies, and customer service skills that they will need in the position. We encourage applicants who may have limited IT experience, but who are eager to grow, to apply!

December 2019 - May 2021 (summer required)

$16.50/hr

Network Engineering team facing a view of campus atop the STS building

Learn more about the Network Engineering team

The Interview

What to Expect

The Network Engineering Assistant interview candidates will meet with a small panel that includes the Lead Network Engineering Assistant, the team supervisor, and possibly another member of the Network Engineering team to discuss how their skills and experience are a fit for the job. The interview will last about one hour, and will include some general questions as well as some that are specific to Network Engineering skills and technical background.

Sample interview questions

  • What strenghts of experiences do you bring to SAIT? How will you benefit the Network Engineering team? 
  • Describe a past experience fixing a technical problem. Talk about your troubleshooting process - how did you approach the problem, what
  • difficulties did you encounter?

About the Team

The Network Engineering Team provides front-line, technical customer support and is responsible for setup and maintenance of over 8,000 network/cable TV subscribers for all residence halls and Residential Student Service Programs administrative offices. We also support peripheral devices such as registers, Cal 1 Debit readers, time clocks, Security Monitor Laptops, laundry readers, and ADA access readers for the division of Undergraduate Student Affairs.

Terms of Employment

  • Must be a currently enrolled UC Berkeley student with a minimum GPA of 2.0
  • Period of employment begins in December 2019 and runs through at least May 2021 (summer required)
  • Offer is contingent upon successful clearance of:
    • Criminal background check
    • Driving record check with a currently valid US driver's license
  • Must be available to work:
    • Academic Year: 10-15 hours/week
    • Summer: 20-40 hours/week, with up to 2 weeks off with advance supervisor approval
    • Shifts must be a minimum of 3 hours long and fall within Monday-Friday 9am-5pm
  • Must attend the following (exact dates/times tbd):
    • All-staff training on August 25, 2020
  • Continued employment is contingent upon satisfactory job performance evaluation by supervisor(s).

Job Description

Maintains network infrastructure 
  • Supports wired and wireless network.
  • Installs and maintains network equipment such as routing switches, WiFi access points, and over 10,000 data ports.
  • Surveys WiFi signal coverage and makes adjustments when necessary.
Maintains registers/point of sale systems 
  • Supports over 150 registers used in on-campus restaurants, dining halls, Cal Memorial Stadium, and Haas Pavilion concession stands.
  • Maintains register peripherals such as scanners, card readers, printers, and scales.
  • Provides on-site technical support for all football games at Cal Memorial Stadium.
Supports peripheral devices 
  • Maintains all Cal 1 Debit readers used by on- and off-campus vendors.
  • Supports all CalTime time clocks for Student Affairs departments.
  • Supports laundry readers and ADA door access readers for all residence halls.
  • Installs and maintains security monitor laptops used in the residence halls.
Keeps up with administrative tasks 
  • Inventories new equipment and keep all equipment up-to-date.
  • Performs preventive maintenance of all equipment and keeps storage areas clean and organized.
  • Updates documentation when necessary.
  • Helps train others and participates in team training.
Examples of projects and daily tasks 
  • Replace network switches as part of equipment upgrade project.
  • Repair broken network data connections.
  • Troubleshoot and replace malfunctioning Cal 1 Debit readers.
  • Reinstall register software to troubleshoot a register crash.

What You'll Learn on the Job

  • Troubleshooting techniques for network equipment;
  • Communication skills with wide variety of coworkers, students, and full-time professional staff.

Required Qualifications

  • Ability to problem-solve and think logically to troubleshoot challenging technical problems;
  • Ability to learn quickly and apply concepts taught on the job;
  • Ability to work well independently and with team;
  • Excellent verbal and written communication skills;
  • Some technical background or proven experience with hands-on electronics, hardware, or computer troubleshooting, building, or installation.

Preferred Qualifications

  • Basic knowledge of computer hardware and software applications;
  • Demonstrated teamwork and leadership skills;
  • Strong organizational and administrative skills;
  • Detail-oriented; highly self-motivated;
  • Ability to lift computer equipment over 20 pounds