University Village Technology FAQs

Here are some common troubleshooting questions that UVA residents have along with answers/solutions. 

Troubleshooting

How to upgrade to a new router

Preparation

If you need to replace your router, make sure to use the same port on the Aruba access point as the old router.

Make sure that you have a computer with an ethernet adapter and cable to test your new router. You will also need to connect to the router with your computer to locate the MAC address and register the MAC address at socreg.berkeley.edu (see “how to set up a wireless router”).

Set Up

Once the router is online and working via a wired connection, you should make sure that you configure the wireless network name (SSID) and password (we recommend using WPA2) to your preference. If you use the same SSID and password as your old router, most of your existing devices should connect to the new router automatically.

Selling/Donating Routers

If you plan on giving away or selling your old router, make sure you do the following:

  • Delete any MAC addresses associated with the router from your SocReg (socreg.berkeley.edu) account

  • Perform a factory reset to delete any passwords and other personal information from the router.

    • Factory resets are usually performed while the router is plugged in and powered on.

    • Locate the reset button (usually inside a small hole), and hold down the button with a small pin or paper clip for 3-5 seconds until all the indicator lights flash off.

    • You can also check the router’s owner’s manual for your model’s specific reset procedure.

Using Second-Hand Routers

  • If you acquire a router from a neighbor or former UVA resident, we recommend that you double check with the previous owner that they have removed the router from their SocReg account (even if they are no longer with the university!)

    • Failure to register the device on your own SocReg account could result in sudden and unexpected service disruptions.

  • Perform a factory reset and set a new wireless network name (SSID) and password (we recommend using WPA2).

How to add additional devices to my existing router

Once you’ve set up your personal wireless router, connecting additional devices is easy! It’s helpful to know that you do NOT need to register additional devices as long as you connect them to your router--either by Ethernet (wired) or wireless connection.

Connecting to Devices via Direct Ethernet Connection (RECOMMENDED)

We always recommend that you connect your laptops and other essential devices via a wired connection to your router--when possible. Most consumer routers have 4 ports for laptops and other wired devices. If your laptops need to be in other rooms of your apartment, away from the router, we still recommend using a wired connection. You can purchase ethernet cables at various lengths, up to 100 ft, and use gaffer tape to secure the cables to your floor for safety.

LAN/ethernet ports on a typical router

What if my device does not have an ethernet port?

If your device lacks an ethernet port you may request a USB-to-ethernet adapter from the Recreation Office in the Community Center (only USB-A and USB-C), or purchase one that is compatible with your device from Amazon or other retail stores.

Common Ethernet Adapter types
Devices Adapter that likely can be used
Most laptops (most common) USB-Ethernet adapter
Older Macbooks Thunderbolt v1 and v2- Ethernet adapter
Some newer laptops, including some MacBooks

USB(C)-Ethernet adapter

(also known as Thunderbolt v3)

Newer MacBooks/Apple computers Lightning-Ethernet adapter

WiFi-enabled devices

While wired connections are always recommended, you can opt for a wireless connection. Remember that we cannot guarantee stable working connections for wireless devices since they can be subject to interference from neighboring routers and obstructions like walls and furniture.

How to Connect? (General steps)
  1. Go to your device’s connection settings.

  2. Navigate to and switch on WiFi connection.

  3. Allow your device a few seconds to search from available WiFi networks that are within range.

  4. Look for the SSID (Service Set Identifier), also known as device name or connection name, and select it for connection.

  5. Enter the password that you have set for your router’s wireless network. If you did not set a password or left your network open (not recommended for security reasons), simply click on ‘connect’ to connect to your router’s network.

  6. Upon successful connection, your device should show  ‘Connected to internet’. Open a webpage on your browser to check that you are connected to the internet.

How to connect (Androids)
1.

Open settings

⚙️ on your device.
2. Go to Connections.
3. Select Wi-Fi.
4. Switch on Wi-Fi.
5.

Allow your Android device a few seconds to search for available networks.

Select the SSID/connection name to your router.

6. Enter the password for your Wi-Fi connection (different from your router’s dashboard password).
7. You should now be connected!

How to Connect? (iOS - iPhones & iPads)
1.

Open settings

⚙️ on your device.
2.

Tap on Wi-Fi on the left-hand side of the settings page.

Slide the button to the right to turn on Wi-Fi.

3. Give the device a few seconds to detect available networks.
4. Select the SSID/connection name to your router.
5. Enter the password for your Wi-Fi connection (different from your router’s dashboard password).
6. You are now connected!
How to Connect? (Windows)
1.

On your Windows taskbar, select the ‘Network’ icon. It could be represented with different logos depending on your current connection status.

Wi-Fi: Connected to Wi-Fi

Airplane: Airplane mode

Cross: No internet

Cable: Direct Ethernet connection

Click on the Wi-Fi box to ensure that Wi-Fi is turned on.

2.

Select the SSID/connection name to your router.

Click on ‘Connect’.

3. Enter the password for your Wi-Fi connection (different from your router’s dashboard password).
4. You’re now connected!
How to Connect? Mac OS (image from Apple)
1.

Click the Wi-Fi icon in the menu bar, then choose the network you want to join.

If you don’t see the network you want to join, click Other Networks to display nearby network. 

2. If prompted, enter the password for your Wi-Fi connection (different from your router’s dashboard password).

What to do if you get an email from security@berkeley.edu

If you have received an email from “Berkeley Security” security@berkeley.edu (Information Security Office), note that prompt action is important to avoid lengthy disruption to your internet service.

These emails are usually sent in response to suspicious traffic from one of your registered devices (socreg.berkeley.edu), or it may be that one of your devices has a security vulnerability that needs to be patched.

In the email, the Information Security Office will provide you with the hardware address they detected and you can use this to match it with the device that you own. However, if you are using a personal router, the notice will not specify which device behind your router’s firewall is the cause of the notice. In these cases, you may need to check every device (including phones, and tablets) for the possible offense.

These notices often contain a lot of technical terminology and may not clearly indicate what action(s) you need to take. If you have any questions about these notices, please reach out to the helpdesk to have a Student Technology Consultant assist you.