The Student Helpdesk, part of Student Tech Services (STS), provides free tech support to all graduate, professional and undergraduate students at UC Berkeley.

The student helpdesk can assist with:

  • Resolving WiFi problems and getting connected to the campus network
  • Accessing and optimizing free campus software (incl. Adobe, bConnected, Microsoft, Zoom, etc.)
  • Troubleshooting personal device issues, e.g. blue screens, slow performance, data recovery, etc.
  • Setting up CalNet 2-Step, accessing bypass codes and hardware tokens, removing malware, and ensuring security
  • Locating campus resources for device lending, hardware discounts, printing, and much more
  • Pursuing campus IT job opportunities, including working as a Student Tech Consultant for the student helpdesk (work-study welcome, but not required)

Note: Visiting scholars and post-docs should contact IT Client Services for tech support, as should student employees who have needs around their UC-managed work device.

A student tech consultant works on her computer at the Eshleman Helpdesk
A student visits the student helpdesk at Moffitt Library