The student helpdesk, part of Student Tech Services (STS), provides free tech support to all graduate, professional and undergraduate students at UC Berkeley.

The student helpdesk can assist with:

  • Resolving WiFi problems and getting connected to the campus network
  • Accessing and optimizing free campus software (incl. Adobe, bConnected, Microsoft, Zoom, etc.)
  • Troubleshooting personal device issues, e.g. blue screens, slow performance, data recovery, etc.
  • Setting up CalNet 2-Step, accessing bypass codes and hardware tokens, removing malware, and ensuring security
  • Locating campus resources for device lending, hardware discounts, printing, and much more
  • Pursuing campus IT job opportunities, including working as a Student Tech Consultant for the student helpdesk (work-study welcome, but not required)


Note: Visiting scholars and post-docs should contact IT Client Services for tech support, as should student employees who have needs around their UC-managed work device.

Spring 2023

Helpdesk services closed on January 16, February 20, and March 31 for campus academic/administrative holidays

 MON TUE WED THU FRI
MOFFITT LIBRARY
4th floor		 (starting 1/17)
10am-6pm		 (starting 1/17)
10am-6pm		 (starting 1/17)
10am-6pm		 (starting 1/17)
10am-6pm		 (starting 1/17)
10am-6pm
ESHLEMAN HALL
1st floor		 (starting 1/17)
1pm-5pm		 (starting 1/17)
1pm-5pm		 (starting 1/17)
1pm-5pm		 (starting 1/17)
1pm-5pm		 (starting 1/17)
1pm-5pm
PHONE
510-642-HELP (4357)		 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm
EMAIL
sts-help@berkeley.edu		 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm

ZOOM
Join here

 (starting 1/17)
6pm-10pm		 (starting 1/17)
6pm-10pm		 (starting 1/17)
6pm-8pm		 (starting 1/17)
6pm-10pm		 --

The Student Helpdesk is managed by Student Affairs IT with funds provided by the Instructional Resilience and Enhancement Fee.