The student helpdesk, part of Student Tech Services (STS), provides free tech support to all graduate, professional and undergraduate students at UC Berkeley.

The student helpdesk can assist with:

  • Resolving WiFi problems and getting connected to the campus network
  • Accessing and optimizing free campus software (incl. Adobe, bConnected, Microsoft, Zoom, etc.)
  • Troubleshooting personal device issues, e.g. blue screens, slow performance, data recovery, etc.
  • Setting up CalNet 2-Step, accessing bypass codes and hardware tokens, removing malware, and ensuring security
  • Locating campus resources for device lending, hardware discounts, printing, and much more
  • Pursuing campus IT job opportunities, including working as a Student Tech Consultant for the student helpdesk (work-study welcome, but not required)


Note: Visiting scholars and post-docs should contact IT Client Services for tech support, as should student employees who have needs around their UC-managed work device.

Summer 2023

Helpdesk services closed on May 29, June 19, and July 4 for campus academic/administrative holidays

 MON TUE WED THU FRI

MOFFITT LIBRARY
4th floor

 10am-4pm 10am-4pm 10am-4pm 10am-4pm 10am-4pm
ESHLEMAN HALL
1st floor		 -- -- -- -- --
PHONE
510-642-HELP (4357)		 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm
EMAIL
sts-help@berkeley.edu		 9am-5pm 9am-5pm 9am-5pm 9am-5pm 9am-5pm

ZOOM
Join the line here
(requires US phone line that can accept SMS)

 6pm-8pm 6pm-8pm 6pm-8pm 6pm-8pm --

IN ROOM APPOINTMENT
University Village residents ONLY: schedule here

 -- 10am - 12pm --

4pm - 6pm

 --

The Student Helpdesk is managed by Student Affairs IT with funds provided by the Instructional Resilience and Enhancement Fee.