The Student Helpdesk, part of Student Tech Services (STS), provides tech support to all graduate, professional and undergraduate students at UC Berkeley.
What can the Helpdesk help me with?
The Student Helpdesk can assist with a number of tech issues, such as:
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Troubleshooting personal device issues, e.g. blue screens, slow performance, data recovery, removing malware, etc.
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Connecting your device to appropriate campus wi-fi networks
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Installing campus software e.g. Adobe, bConnected, Microsoft, Zoom, etc.
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Hardware maintenance and minor repairs, e.g. optimizing cooling elements on older laptops, replacing components (trackpads, keyboards, screens, etc.)
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*limitations apply, individuals must supply their own replacement parts. Contact sts-help@berkeley.edu for more information*
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Setting up your CalNet account, and recovering access to your account if you lose your Duo 2-factor Authentication device
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Locating campus resources for device lending, hardware discounts, printing, and much more!
What do I need to bring to the Helpdesk?
Bring the device that you are having an issue with, a charger for your device, and your Cal1Card or government-issued ID (ID is required for support with CalNet account and/or Duo app).
Is this service free?
You may get tech support at any of our locations with no service charge. This program is funded by the Instructional Resilience and Enhancement Fee (IREF), included in your student fees.
Full Helpdesk Service Offerings
Moffitt 4th floor Helpdesk