Unit Supervisors

US Team

We boss people around. And get paid for it.

The Unit Supervisor Team directly oversees the Student Technology Consultant (STC) teams who staff our campus helpdesk and technical support program for students. The team ensures that the STC program meets student technology needs in a timely and courteous manner by training, advising, and supporting the STCs in the delivery of their work.

What We Do

Student Tech Consultant Support

Team Collaboration

Administration

Training & Development

Our primary function is to supervise teams of Student Tech Consultants (STCs) that are dedicated to providing excellent customer support to students. We make sure STCs are equipped with strong troubleshooting skills and coordinate team building activities to promote a friendly and collaborative workplace. USes work closely with other teams within the organization to make sure that information and support is delivered to our customers as effectively as possible. We take care of a lot of background work necessary to keep our tech support services running and our customers happy. This includes holding meetings, taking on special projects, and writing and updating documentation. US staff plan training activities for our STCs to make sure they can succeed at what they do. We develop and deliver an intensive, week-long training session for them to hone their skills and become sharp, computer-fixing machines.

Meet the Team

Alexa Frederick, Unit Supervisor Lead

Alexa Frederick

Lead Unit Supervisor

Jess Mankewitz, Unit Supervisor

Jessica Mankewitz

Unit Supervisor, Stern & Foothill & Clark Kerr

Noah Alcus, Unit Supervisor

Noah Alcus

Unit Supervisor, Unit 1

Staff photo

Zachary Yiu

Unit Supervisor, University Village

Ikram Magzoub, Unit Supervisor

Ikram Magzoub

Unit Supervisor, Unit 2

Clark Bilorusky

Technical Services Supervisor

Alex Popescu, Unit Supervisor

Alex Popescu

Unit Supervisor, Unit 3