Tips and FAQs

Most of the department jobs hire at the beginning of Fall, Spring, and Summer semesters. Student Technology Consultant applications are reviewed on a rolling basis.

No, our jobs do not require work study. Although, you may use your work study for our department jobs.

Some teams involve more technical work than others, but you don’t need to major in any specific major! Many of our roles emphasize good customer service skills and willingness to learn, and you can learn the more technical components on the job.

Depends on the team. For the most part all jobs have a significant amount of  in-person work. When applying for a job, you may inquire with the hiring manager.

Between 10-15 hours per week during the Fall and Spring. If you have midterms/finals, you may talk with your team lead or supervisor for reduced hours.

For team member positions, pay starts at $19. For lead positions, pay starts at $23. We also have $0.50 merit increases every year dependent on performance evaluations.

Yes, we do.

We have student teams that specialize in business operations, marketing, tech support and more!

Check out our teams page at https://studenttech.berkeley.edu/about-us/our-staff

Email sts-hiring@berkeley.edu for questions regarding jobs!

No. We can not sell devices to students as they need to be returned to the pool of available devices for new students who need them.

With the exception of iClickers, hotspots and graphing calculators, our loans last up to four years or until you graduate, whichever comes first.

We handle lost/stolen/broken devices on a case to case basis. Email us ucbstep@berkeley.edu and we will work with you on it.

The Student Technology Equity Program (STEP) is funded through the Instructional Resilience and Enhancement Fee; however, there are no additional costs associated with this program.

You can schedule an appointment via our Calendly. Please note that in order to pick up devices, you must have received an approval email prior to your appointment. Your appointment confirmation will include the pickup location.

For quickest support we recommend you visit our drop in locations at MLK or Moffitt. If you’re not on campus and have a quick question, you can also give us a call. For those who prefer to send in their questions by email, we aim to respond in 1 business day in most cases; however, resolution may take longer if additional clarification is needed, or if your case requires support in person.

Each time you use our service, you’ll receive a survey via email (from servicenow@berkeley.edu). If you utilize our in person drop-in services, you’ll also be invited to provide feedback via our queue notification system once you leave. If you wish to get in contact with a supervisor, please email sts-help@berkeley.edu and your message will be routed to one.

Yes! We are closed on campus holidays and have limited services during winter and spring breaks. For our current service hours, visit studenttech.berkeley.edu/techsupport !

Check that you do not have any other ways to perform 2-Factor Authentication for your CalNet account. This includes the DUO Mobile App, SMS, Touch ID, or generated bypass codes. If you do not have any of these methods, our team will provide you with a bypass code after performing an ID Verification using your Cal1Card or government issued photo ID, either in-person or remotely through Zoom.

Visit the Berkeley Wifi Keys site (https://wifi-keys.berkeley.edu) and sign in with your CalNet credentials. Under the "eduroam Wi-Fi Network Account” header, hit the blue button labeled “Create Account” or “Manage Account”. A password will be randomly generated for you. You cannot customize this password, but you can continually regenerate them until it is one you are satisfied with. Take a screenshot of this password and save it. Go to the WiFi setting of your device and select the Eduroam network. Your username will be your full Berkeley email address (including @berkeley.edu) and the randomly generated password from the Berkeley Wifi Keys site. If you are still having issues connecting, feel free to visit our helpdesk!

For daily use, computers, and other devices, especially on campus, use Eduroam for a safe and secure connection. For smart devices, smart TVs, and similar devices utilize Berkeley-IoT.