Student Technology Services

The Student Helpdesk can assist with a number of tech issues, such as:

• Troubleshooting personal device issues, e.g. error messages/blue screens, slow performance, data recovery, removing malware, etc.

• Connecting your device to appropriate campus wi-fi networks

• Installing campus software e.g. Adobe, Microsoft Office, Zoom, etc.

• Hardware maintenance and minor repairs, e.g. optimizing cooling elements on older laptops, replacing components (trackpads, keyboards, screens, etc.)

  • *limitations apply, individuals must supply their own replacement parts. Please review this page for more information and contact us with any questions you have at sts-help@berkeley.edu

• Setting up your CalNet account, and recovering access to your account if you forget your passphrase or lose your Duo 2-factor Authentication device

• Locating campus resources for device lending, hardware discounts, printing, and much more!

• See full list of hardware service and offerings.

Bring the device that you are having an issue with, a charger for your device, and your Cal1Card or government-issued ID (ID is required for support with CalNet account and/or Duo app).

If you need assistance with data recovery or believe your device may have damage or other problem with its hardware, we recommend you review this page.

You may get tech support at any of our locations with no service charge. This program is funded by the Instructional Resilience and Enhancement Fee (IREF), included in your student fees.