Client Liability Waiver Agreement
Clients will be asked to agree to these terms via Google Form in person at the start of their drop in visit. STS Helpdesk can help walk you through the terms if you have questions.
Students must own their device for STS to perform service or modifications to the hardware of their device (e.g. STEP devices are ineligible for hardware repair, instead students should contact the support number provided to them by STEP)
Hardware and Data Recovery Liability Waiver (clients will be asked to agree to these terms at the start of their service visit):
Data Recovery & Hardware Repairs:
You must accept this liability release before a Student Technology Consultant can physically access your computer's hardware:
By accepting technical support from Student Technology Services staff, I expressly waive all claims against Student Technology Services and its agents for any damages to my computer system or data that are incidental to the technical support rendered by Student Technology Services. I understand that technical support I receive from Student Technology Services may void manufacturer warranties and I understand that Student Technology Services offers no verbal or written warranty, either expressed or implied, regarding the success of this technical support. I understand that I have the right not to accept support from Student Technology Services staff and to seek technical assistance elsewhere.
Additional for Data Recovery/OS Installation:
You must accept this liability release before a Student Technology Consultant can perform any backup, transfer, or recovery of data from your computer:
I am requesting that Student Technology Services do one or more of the following:
1) Transfer my computer’s data to another device I own (external hard drive, flash media, or another computer). This transfer may involve temporarily storing my data on a hard drive owned by Student Technology Services.
2) Transfer my computer’s data to a hard drive owned by Student Technology Services until the requested work can be completed by a Student Technology Consultant (e.g reinstalling the Operating System).
I understand that Student Technology Services recommends that I allow enough time for the Student Technology Consultant to complete the requested work in a single visit to ensure that my data can be returned to me before I leave. Data transfers can take several hours, depending on the number of files stored on my computer, and depending on the work needed to fix my computer. If I choose to leave my data with the Student Technology Consultant, I understand that my data will be kept for 14 days, after which it will be deleted. And upon choosing to leave my data with Student Technology Services, I waive all claims against Student Technology Services and its agents for any damages, theft, misuse, or loss of my data. I understand that I have the right not to accept any data related services from Student Technology Services staff and to seek technical assistance elsewhere.