How can I access tech support for my STEP device(s)?
For Lenovo laptops, contact Lenovo Premier Support at 855-669-3600 after having reviewed these guidelines(link is external) (failure to do so may result in a loss of data).
For other laptops and technology, contact the Student Helpdesk, available in-person, by phone or by email; view schedule and contact info(link is external). If the problem cannot be resolved, please inform STEP at ucbstep@berkeley.edu so we can try to find another solution (e.g. replacing the device).