When You Move In to UVA

Tips for When You Move-in to UVA

How to set up my TV

You may register multiple devices to your Xfinity but only one device is allowed for simultaneous streaming. When multiple residents are living in one apartment, only the resident whose name is on the lease has access to Xfinity. Follow these steps for set-up:

  1. Go to xfinityoncampus.com
  2. Enter University of California, Berkeley in the search field
  3. Log in using your CalNet credentials
  4. Look under account > subscriptions to see if your access has been activated

Xfinity-compatible Smart TVs

LG:

  • 2020 TVs with Model Codes LG SM, LG UM, LG LM, LG OLED *9, including support for models with the new software version WebOSTV 5.0.
  • 2019 TVs with Model Codes LG SM, LG UM, LG LM, LG OLED *9.
  • 2018 TVs with Model Codes LG SK, LG UK, LG LK, LG OLED *8.
  • 2017 TVs with Model Codes LG SJ, LG UJ, LG LJ, LG OLED *7.

Samsung:

  • 2020 TVs (no minimum software version) All QLED and UHD Models
  • 2019 TVs (no minimum software version) and QLED Model Codes Q900R, Q950R, Q90, Q85, Q80, Q70 and Q60; UHD Model Codes RU8000, RU7300 and RU7100.
  • 2018 TVs with minimum software version T-KTM2AKUC 1131.9 and Model Codes NU8500, NU850, NU8000, NU800, Q9F, Q8F, Q7C, Q7F and Q6 [F = Flat, C= Curved].
  • 2018 TVs with minimum software version T-KTM2LAKUC 1131.9 and Model Codes NU7300, NU730, NU7200, NU7100 and NU710.
  • 2018 TVs with minimum software version T-KTSUAKUC and Model Code UNXXNU7090.
  • 2018 TVs with minimum software version T-KTSNAKUC 1131.9 and Model Codes N5510, N5500, N5350, N5300, N4500, N4350 and N4310.
  • 2017 TVs with minimum software version T-KTMAKUC-1210.8 and Model Codes Q9F, Q8C, Q7F (Flat), Q7C (Curved), MU9000, MU8500, MU8000, MU7600, MU7500, MU750, MU7100, MU700, MU7000, MU6500, MU6490, MU6300, MU630 and MU6290.
  • 2017 TVs with minimum software version T-KTSAKUC-1210.8 and Model Codes M5300, M530, M4500 and M450.

Roku:

  • Roku TVs: A000X, C000X, 5000X, 6000X, 7000X, 8000X
  • Roku Streaming Media Players:
  • Roku Ultra (4340X, 4660X)
  • Roku Express (3700X, 3900X) and Express+ (3710X, 3910X)
  • Roku Premiere (3920X, 4620X) and Premiere+ (3921X, 4630X)
  • Roku 2 (4210X only), Roku 3 and 4 (4200X, 4210X, 4230X, 4400X)
  • Roku Streaming Stick and Streaming Stick+: 3600X, 3800X, 3810X
  • Roku Sound Bar: 9100X

Xfinity Stream App can also be used on:

  • Amazon Fire TV
  • Android devices running 5.0 (lollipop) or later
  • Apple devices running iOS 12.0 or later

Non-compatible devices

  • Amazon Fire TV devices running Android 4.0 or older
  • Android TV
  • Apple TV
  • Apple Watch
  • Nook devices
  • Windows tablets and phones
  • Other devices not specifically mentioned

Set-up steps

LG:

  1. Connect LG Smart TV to the Internet.

  2. Press the Home button on your remote to bring up the main menu.

  3. Scroll through the menu until you reach the LG Content Store.

  4. Select Apps & Games at the top of the page.

  5. Search for the Xfinity Stream Beta app.

  6. Click Install.

  7. Select Launch to start using the Xfinity Stream Beta app after the installation is complete.

  8. When asked, register your device and sign in with your Xfinity credentials. 

Samsung:

  1. Connect your Samsung Smart TV to the Internet.

  2. Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.

  3. Scroll to and select Apps.

  4. Select the Magnifying Glass icon.

  5. Enter Xfinity Stream using the on-screen keyboard and select Done.

  6. Select the Xfinity Stream Beta app and then choose Download.

  7. Once installation is complete, select Open to start using the Xfinity Stream Beta app.

  8. When asked, register your device and sign in with your Xfinity credentials. 

Roku:

  • For eligible devices running firmware version 8.1 b1 or higher, install through the Roku Channel Store.

Amazon Fire TV:

  • Visit the Amazon App Store to download the latest version.

Android:

  • Visit the Google Play Store to download the latest version.

Apple iOS:

  • Visit the Apple App Store to download the latest version.

Commonly Asked Questions

Can I connect more than one device simultaneously?

  • Yes, but students using Xfinity On Campus can only stream on one device at a time. If you watch a downloaded show, it doesn’t count as an active device. 

We have two UCB students in my household. Do we each get an Xfinity account?

  • No, only the primary student on lease will have access. Xfinity access will discontinue after the lease is over,

I was able to access Xfinity after I terminated my lease for a period of time but now I have lost access.

  • It takes some time for Xfinity to register that your lease is over, but once your access is terminated you will have to purchase a plan to continue using Xfinity. See https://www.xfinity.com/student(link is external) for discounted rates for students.

I’m the primary student and want my family to be able to watch Xfinity when I’m not available to authenticate.

  • Your authentication is saved after initial setup on your Smart TVs and re-authentication is not needed unless you have manually logged out of the application.

My streaming cuts off regularly. What can I do?

  1. Check your router: If your router is more than 2 yrs old, and you are also experiencing connectivity issues on other devices, upgrading to a new router with higher bandwidth capacity may improve the situation. Also, if possible have your device close to the router and use the 5GHz WiFi broadcast frequency. Wired connection provides the fastest internet speed if it is supported on your device. 
  2. Check the device you’re using: Make sure you have updated browsers and Flash drives.
  3. See how many devices are connected to your router: Try to limit the number of devices connected to the internet by switching WiFi off on non-essential devices
  4. If you’re experiencing unusual slowness in streaming
    • Is the internet speed slow in doing other online activities? If yes, contact the Campus Student Technology Services. If the Xfinity streaming is the only activity that is slow, then contact Xfinity technical Support

How do I get technical support?

  • If the Xfinity streaming is the only activity that is slow, reach out to Xfinity On Campus by logging into your Xfinity On Campus account and filling out a support ticket.
  • If your internet speed slow in doing other online activities, contact the Student Helpdesk.

How to set up a wired connection

Equipment needed to get started

  1. An ethernet cable

  2. Ethernet adapter (if your device does not have an ethernet port)

Connecting your device to the internet (wired connection)

  1. Find your device’s ethernet MAC address

    1. Follow the instructions here

  2. If using an ethernet adapter, find the adapter’s MAC address

    1. Plug in the ethernet adapter to your device and follow the instructions above.

  3. Register your device’s MAC address to socreg.berkeley.edu

    1. You must be on Eduroam or the campus wired network (from a registered device) to access Socreg, otherwise you must use the campus VPN (Global Protect)
      1. If you have not downloaded the Global Protect VPN, download it using these instructions.

    2. Navigate to socreg.berkeley.edu and login with your CalNet credentials

    3. Click "My Assets"> "New Device" and input your device's Ethernet MAC address

    4. Wait up to 15 minutes for a connection to work

    5. Have any questions? Call the Student Tech Helpdesk at 510-642-HELP

How to set up a wireless router

What kind of router should I use?

The simpler the better.

  1. No mesh routers

Mesh routers consist of multiple smaller routers that share a network to help spread your network and reduce dead spots with no signal in your home. Unfortunately is not something that would work at UVA. These include Apple Airport, Google Nest WiFi, and Orbi.

  1. No Modems or Router-Modem Units

Modems or router-modem combinations aren’t compatible with the network at UVA. They don’t have the required “internet” port. Make sure that your router has 1 WAN/Internet port, along with 4-5 LAN ports for your devices (laptops, etc.)

  1. Smart routers aren’t supported

These are emerging products and so far we’ve seen mixed results, with some models not successfully connecting to the network at UVA.

Tested working and non-working routers: 

A list of known working and non-working routers have been compiled by Student Technology Consultants here.(link is external)

Equipment needed to get started 

  1. Router (see requirements above).

  2. 2x CAT 5E or CAT 6  Ethernet cable. One cable from the wall to router, and one cable from the router to your laptop (we always recommend using a wired connection, but you will also need this for configuring and testing your router).

  3. An external USB Ethernet adapter, if your computer does not have a built in-port (USB, USB-C, or Thunderbolt, depending on your device). 

  4. A computer or mobile phone with access to internet or data to register the router’s MAC address at SocReg (link is external)

  5. Additional instructions can be found at Get Online

Setting up your router

  1. Connect your router
  2. Getting on your router's configuration page
  3. Locate your router’s Internet/ WAN MAC address
  4. Register your router
  5. Finish your setup

Step 1: Connect your router

  1. Connect router to the AP Peripheral Port & plug in to power
  2. Connect laptop to router via Ethernet cable (router → AP = WAN port; router → laptop = LAN port)

Your setup should look something like this:

Step 2: Getting onto your router's configuration page.

Open a web browser and enter the gateway IP address where you would normally enter a website (Common ones include 192.168.1.1 and 192.168.2.1. More instructions are included below). Some brands print an easy-to-use URL on the bottom of the router. You can use this instead of the gateway IP address: for TPLink use https://tplinkwifi.net/ and for Netgear use routerlogin.net

How to find Gateway IP Address:
On Windows:
  1. Click the Start Menu and click the "Run..." button.

  2. In the box that comes up, type "cmd" (no quotes) and press Enter, a black window will appear.

  3. Type "ipconfig" (no quotes) and press Enter, some information will appear.

  4. If you are using wired internet, look under Ethernet adapter for Local Area Connection, if wireless, then under Ethernet adapter for Wireless Connection.

  5. Find the set of numbers separated by periods under “Ethernet Adapter” next to the words "Default Gateway:".

On Mac:
  1. Go into System Properties (either an icon on the dock or Apple Menu->System Preferences).

  2. Click the Networks button (under Internet & Networks).

  3. Select Ethernet from the "Show:" drop-down menu.

  4. Find the set of numbers separated by periods next to the words "IP Address:".

  1. Now in your browser type the first three sets of those numbers and change the last number to a 1 (e.g. "192.168.0.1"), press Enter.

  2. You are now most likely greeted with the router administration page, along with a login screen, most likely the username is "admin", and the password either blank, "password", or "admin" (to look up default passwords for your router, go short list of common routers or long list of most routers).

  3. Voila, your router configuration page.

Step 3: Locating Your Router's MAC Address (for SocReg)

Go to router settings > usually in “Advanced” Settings > find MAC address. They can be labeled as Internet Port MAC address, WIFI MAC address, or WAN MAC address. The last character should be one character apart from the MAC address labeled at the bottom of the router (which is the LAN MAC address).

Step 4: Register the router’s MAC address on socreg.berkeley.edu

  1. If you have not downloaded the Global Protect VPN, download it using these instructions: https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0012478
  1. After the VPN is downloaded and you are connected, navigate to socreg.berkeley.edu and login with your CalNet credentials

  2. Click "My Assets"> "New Device" and input the  MAC address.

Step 5: Finishing your setup

  1. Unplug the router from the power outlet and wait 30 seconds.
  1. Disable WiFi on your laptop while it is connected via ethernet to your router and test your internet connection. (Note that it can take up to 15-30 minutes for the router to connect to the network following registration)

  2. If the connection does not work, test a wired connection between your Aruba AP and computer (directions above).

  3. Have any questions? Call the Student Tech Helpdesk at 510-642-HELP

Troubleshooting

1. Unable to access SocReg

In case you are unable to connect to socreg.berkeley.edu, you may be able to troubleshoot via the following steps before logging on to the same link again socreg.berkeley.edu

    1. Open an incognito window on Chrome (or equivalent on other browsers)

(On Ipad)

(On PCs) You can press Ctrl+Shift+N to open an Incognito tab

 

B. Clear the cookies on your browser by going to Settings > Privacy > Select ‘Cookies, Site data’ > Click on ‘Clear Browsing Data’

(On Ipad)

(On PC) You can Press Ctrl + Shift + Del on your keyboard

Click on ‘more options’ on top right corner of the browser > More tools> Clear browsing data

Select ‘Cookies and other site data’ and ‘Cached Images and files’ and click on ‘Clear data’.

2. Automatic DHCP Server set to off

You will need to turn on DHCP server to allow the campus network to assign IP addresses to your devices automatically.

Configuring DHCP for your router

DHCP needs to be on for the WAN/internet settings on the router. To do that, you will need to navigate in your router’s dashboard, usually through the ‘LAN’ section and turn on ‘DHCP server’ and ‘automatic IP address assignment’.

Configuring DHCP for your individual devices

You can find out how to configure DHCP for your individual devices here: https://studenttech.berkeley.edu/resources/tips-and-faqs/configuring-dhcp

Configuring DHCP for router (if unable to detect connection)

  1. Check for any visible damage to the ethernet port on the wall, access point, or your ethernet cable connectors.

  2. Double check that you’ve registered the correct MAC address. You can call our helpdesk for assistance with this!

  3. Check to see that your Ethernet adapter is not broken by ensuring that the indicator lights on the Ethernet adapter are on.

  4. Ensure that you are connected to the data ‘D’ port and not the voice ‘V’ port. If you’re unsure, we recommend that you contact the helpdesk for further assistance.